by Morgan O'Mara
| Updated January 14, 2016 | Records Storage
| 2 min read
Why it’s Important to Find a Company with Good Customer Service
Security is one of the main concerns when choosing an offsite storage facility for your records. While the security of your stored documents is important, you also need to consider the customer service of the records storage facility.
It is important to find a company that cares about not only your documents but your needs as a business owner.
There are some questions to ask offsite document storage facilities that can help you see if their customer service protocol is right for you.
Questions to ask the offsite document storage facility:
- Do you have a bar-code inventory control system to keep track of my documents?
- Where will my documents be located?
- Who will have access to my documents?
- How fast are you able to locate and deliver my documents?
- Are there emergency retrieval services available?
- Are you able to provide a written contract?
Having a company that is willing to cater to the needs of your company is important. It can be useful to develop a trusting relationship with the facility. Make sure you have a contract that clearly explains the emergency retrieval services and the timing of locating and delivering stored files.
This ensures that whenever you are in need of certain documents you can trust the facility to deliver the documents in a respectable fashion.
It is important to find a company you can trust to help you manage your important documents and records. Fill out the form to the right, or give us a call at (866) 385-3706.
Within minutes of receiving your request, you will have free quotes from experts in your area that can help you find the right scanning and storage services.