Return Policy

ACCEPTABLE REASONS FOR RETURNING A LEAD

  1. The lead request is not in your defined service area.
  2. The contact information provided in the lead request proves to be inaccurate and make it impossible to contact the customer.
  3. The lead request contains information that is inaccurate or misleading and in turn creates the lead to not fall in to the outlined vendor parameters. (e.g. Customer requests scanning service and upon contacting the customer, they are interested in self storage.)
  4. A competitor placed the lead request in effort to gain competitive intelligence.
  5. The lead request is a duplicate to another lead recently received from Record Nations.

UNACCEPTABLE REASONS FOR RETURNG A LEAD

  1. Customer chooses another vendor.
  2. Pricing constraints. Record Nations cannot be held responsible for our vendors pricing structure.
  3. Time frame in which customer is making a purchase
  4. Vendor does not respond to lead request in a timely fashion and does not wish to be charged for lead.
  5. Lead was also acquired through other channels.

RETURN POLICY FOR UNRESPONSIVE LEADS

Should a vendor be unable to contact a customer within a 15-day period from receipt of lead request and Record Nations receives similar feedback from one or more additional vendors who received the same lead, Recordd Nations will issue a full refund. Should Record Nations not receive similar feedback from one or more additional vendors, no credit for the lead request shall be issued.

HOW TO SUBMIT A RETURNIN REQUEST

  1. Leads can be returned by replying with a copy of the lead and a reason for the return request.

APPROVAL PROCESS OF RETURNED LEADS

Once your request is processed you will be notified if it was approved or if it wasn’t the reason for that decision.