Help & Support
Where are you located?
Record Nations has member companies throughtout North America. We are just around the corner from you for all your record storage needs.
How do you charge?
Most of our contractors charge by number of boxes to be stored. Fees may also apply to catalog your boxes and to deliver them to you.
How long until I get quotes?
you should receive quotes between one and two business days of submitting a storage quote request.
What is "HIPAA"?
The Health Insurance Portability and Accountability Act of 1996 requires all covered entities to proactively safeguard individually identifiable health and healthcare-related information. Please visit the US Dept of Health and Human Services.
What is "GLBA"?
Gramm-Leach-Bliley Act of 1999 requires that financial institutions take steps to ensure the security and confidentiality of their customer' non-public, personal information. To learn more visit the Federal Trade Commission.
What is "FACTA"?
The Fair and Accurate Credit Transaction Act of 2003. The disposal rule requires proper destruction of all personal customer information. For current rulings please visit the Federal Trade Commission.
How much paper can fit in a file box?
A standard file box holds about 28 pounds.
How much lead time do you need to schedule service?
We can usually be at your location within 48 hours. Often times we can arrange service the following business day.
If you don't see your question here please contact us at support@recordnations.com so we can get you an answer.